Return Policy

RETURN POLICY The customer must contact Glass Water Systems for a RGA (Return Goods Authorization) Number, return goods shipping instructions, and the address to return the goods. Contact Information:

TOLL FREE: 1-877-345-2770 LOCAL TAMPA: 813-832-9293 813-626-9498 EMERGENCY #: 813-244-5185 FAX: 813-620-0174 EMAIL: glasswatersystems@msn.com glasswatersystems@yahoo.com

PHYSICAL ADDRESS: 9402 US 92 #111 TAMPA FLORIDA 33610 (RIGHT NEXT TO STEPPS TOWING IN THE EASY AC BUILDING COMPLEX ON EUREKA SPRINGS ROAD)

HOURS OF OPERATION: MONDAY - FRIDY 8:00AM - 5:00PM INTERNET PHONE HOURS: SEVEN DAYS A WEEK UNTIL 9:00 PM INTERNET EMAIL HOURS: 24 HOURS A DAY 7 DAYS A WEEK

Goods returned without a RGA number will be refused and returned to the purchaser. Once the returned goods have been received and inspected, your refund will be processed using the same method used to acquire the goods. If second day or overnight shipping charges are applicable to your order, those charges will not be refunded. If the products were shipped ground, then you will receive a 100% refund since this shipping cost is included in the price. A 25% Restocking Fee may apply and will be at the discretion of Glass Water Systems. Damaged Goods will not receive a refund - PLEASE INSURE YOUR PACKAGES AND MAKE SURE THE ARE PROPERLY PROTECTED. NO RETURNS ON SPECIAL ORDERS OR INTERNATIONAL ORDERS! Glass Water Systems will not reimburse the purchaser for any costs incurred relative to the installation of a system or the diagnosis and/or repair of system problems under any circumstance.