The customer must contact Glass Water Systems for a RGA (Return Goods Authorization) Number, return goods shipping instructions, and the address to return the goods.
TOLL FREE: 1-877-345-2770
LOCAL TAMPA: 813-832-9293
EMERGENCY #: 813-244-5185
PHYSICAL ADDRESS: Physical Address: 9406 E. US Highway 92 STE 111
Tampa, Florida 33610-5926
(RIGHT NEXT TO STEPPS TOWING IN THE EASY AC BUILDING COMPLEX ON EUREKA SPRINGS ROAD)
HOURS OF OPERATION: MONDAY - FRIDY 8:00AM - 5:00PM
INTERNET PHONE HOURS: SEVEN DAYS A WEEK UNTIL 9:00 PM
INTERNET EMAIL HOURS: 24 HOURS A DAY 7 DAYS A WEEK
Goods returned without a RGA number will be refused and returned to the purchaser.
Once the returned goods have been received and inspected, your refund will be processed using the same method used to acquire the goods. If second day or overnight shipping charges are applicable to your order, those charges will not be refunded. If the products were shipped ground, then you will receive a 100% refund since this shipping cost is included in the price.
A 25% Restocking Fee may apply and will be at the discretion of Glass Water Systems.
Damaged Goods will not receive a refund - PLEASE INSURE YOUR PACKAGES AND MAKE SURE THE ARE PROPERLY PROTECTED.
NO RETURNS ON SPECIAL ORDERS OR INTERNATIONAL ORDERS!
Glass Water Systems will not reimburse the purchaser for any costs incurred relative to the installation of a system or the diagnosis and/or repair of system problems under any circumstance.
RETURN POLICIES 1. Glass Water Systems will accept returns within 30 days of purchase. Installed equipment will receive no refund 2. Customer is responsible for all shipping costs associated with sending the equipment back 3. The Customer will receive the purchase price less a 25% restocking fee 4. Valve or equipment parts that are wrong because of Glass Water Systems, Inc. will be charged no restocking fees and be accepted up to 30 days after date of sale. Equipment cannot have been installed 5. Any equipment that has been installed will receive NO REFUND!!! 6. Special orders will not be given refunds!!! 7. Returns and Refunds must have a Return Authorization Number associated with it. 8. Deposits for Special Orders are subject to up to a 30 day hold on funds and a 20% transaction fee. 9. Special orders that have been paid for upfront by Glass Water Systems will require a complete forfeiture of deposit 10. Credit card return or cancellations will recieve a check or credit back on the card after the funds have been cleared. 11. Credit card returns are subject to a 5% transaction fee deducted from the return.